Quote:
Originally Posted by Malinko
There's an application that most GraalOnline Support Center staff run which notifies them that there is a new ticket, even updated tickets. It comes with cool pop-up features, so I'm sure those are noticed first. In addition to that, there's at least one staff on the GraalOnline Support Center all the time, too. I agree, there might be little staff members, but if that small group of staff members are answering and supporting, then what's the use of growing? At least they are doing it. As I said, most people write tickets without providing enough information to do such a thing.
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So you're saying it's extra easy for them to see when there are new tickets and new updates? So, why is there such a wait, and in some instances, no reply at all? I'm not sure what you're trying to prove.
Oh, and,
I thought you quit?