[Mark Sir Link]

The conclusion must be drawn that there is no true reasoning for the FAQ team to have boots/tools/warpto/summon/etc.

Therefore, I suggest a more intuitive in-game help system for legitimate issues and quest help.

Behold, the help-system.

Add a fireable NPC into players inventory. Upon using the weapon, a box (new graal gui, perhaps?) with multiple options will appear.

Gameplay Issues
Quest Help
Environment Issues (Stuck)

Upon selecting an option, the player will be able to type a short description of the issue. The issue will then be recorded to a .txt, and queued into a line. The Queue will be accessible by FAQs, and GPs and LATs given extra rightage. Once an issue has been opened, it will be removed from the Queue. The issue will attach a players nickname and account name. There will also be a warpto button attached, so that FAQs may only get to the players by the Queue system, and only if they need to warp to them.

Upon reading the summary, the FAQ will be able to respond as required. Send the player a PM, warpto them and assist them (perhaps give FAQs update level rights, as I know quests still ocasionally do screw up, perhaps drag for those dire situations where a player is stuck).

After an issue is dealt with, a FAQ will close the issue, add a 2 line summary, and the issue will be added to the log. The FAQ admin can check the log to see who is really being productive and getting stuff done.