[maximus_asinus]

Posting here and discussing the topic (as long as it isn't a personal issue) usually has the problem resolved within a few hours, as other users maybe experiencing the same issues, or have the solution.

I find that there are times that certain people dislike the question/complaint you're making and simply ignore/close the ticket, and if you open it up for discussion on the forums, you draw attention to your case, which may also get the issue resolved (an example would be about my multiguilding thread, which was created from a number of support tickets I sent, and were deleted).