Quote:
Originally Posted by Tyhm
*shrugs* It was a lot of pressure, Angel was supposed to help out and they didn't so it was just me designing, testing, and running a global event with one month of dev on a closed server with no preknowledge of Serverside Scripting. And since everyone was PMing me at once, both the contestants with the answers and people wanting me to unban them on Delteria, I warned then booted everyone who spammed me.
In my defense, the autograph books were a hit. :-P
Back to the point - Houdini, you're big on checking the support center...do you have the power to sign up every PW's GP Chief, LAT Chief, Etc. Chief, Owner, Manager If Applicable, then set them up so they get the appropriate messages in the appropriate order? Would that even help, or is this solidly an issue of PWA Needs Members Badly? It seems to me the alternative solution to getting enough members to do all things for all servers is to distribute the responsibility so the same people are doing just the work that Only They Can Do.
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They have the power to sign up and create tickets for us whenever they want, but I don't have the power to change the structure of how those messages are delivered or who can read them.
The issue is that our job is never outlined and we don't have the tools to take the work load off the directors because we aren't trusted enough. Sure, give us global level 4 RCs and public e-mail addresses with spam protected inboxes. Support would revolutionize. I really don't see this ever happening though.
I mean, when people are unhappy with support, it doesn't matter. There's no pressure on the directors to change the system, so why would they?