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To ensure an enjoyable experience for as many people as possible, you agree to comply with generally accepted standards of proper online behavior. Any GraalOnline administrator and LINUX Cyberjoueurs reserves the right to determine, in its sole discretion, what constitutes generally accepted standards of online behavior and may, without notice and at any time, suspend or terminate your access to the Graal Online System.
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It's in the EULA. Darlene can ban whoever she wants, whenever she wants, for any reason she wants, without warning. You all agreed to it. Players don't have any rights on Graal.