[Rufus]

Originally Posted by The Evil Within

It actually takes a little more than 10 minutes. With my experience it could take up to a week to handel one complaint, although not always the case, there is the fact that you have to make sure the complaint is valid. Anybody can be unhappy with being jailed and file a report saying they were abused, with this being so a PWA can't just log onto a server and start firing people for abuse because they got a complaint. They have to log on and talk to both the player complaining, the staff being complained about, and the higher management on said playerworld. The PWA then also has to ask around for anybody who may have seen this staff member abuse before, after which he has to go over everything that was said to him to decide which side he is going to take (The side of the staff member or the side of the complaintant).

Idealy, yes, it'd take 10 minutes for a PWA to log on and fire somebody who abused, but due to the main playerbase of Graal being rather imature, the PWA would likely be considered abusive he was to do this due to him acting on false complaints without investigating.

I think you kind of missed the point.

Originally Posted by nikomi946

Currently there is a shortage of PWA's capable of putting in the time required to handle every complaint that comes through in a time frame suitable to the player. (Which btw is usually 10 minutes or less)