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Originally Posted by Sam
There seems something being wrong at the momnet. I cant get access to the support admin section, maybe others have the same problem and cannot check the open tickets.
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The /support/ directory isn't used anymore, so if you're going to
http://support.cyberjoueurs.com/support/XXX it gives you a 404 error. Instead, you should go to
http://support.cyberjoueurs.com/XXX
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Originally Posted by Matt
Ive noticed a decrease in the Support given via the support center also...
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Well, I wasn't here for a whole week before last, which I didn't plan for. And as you probably know, Lyndzey is on vacation. I always do some account support, but with her gone I have to do all of it on top of quite a few other things.
I should probably be looking more into hiring someone additional for PWA, as it seems a lot of the slowest replies still come from related departments - but I'm not blaming them for it. I'm a kind of held back though because Unixmad told Lyndzey and I that he has some staff/management changes in mind; we're waiting for her to come back in order to discuss what's going to happen.
Other than that, there can be delays if your issue can only be resolved by Stefan or Unixmad. Actually, Unixmad has been replying rather quickly lately when I assign a ticket to him
Nothing against Stefan (he's busy too, I understand that), but I've noticed he seems to check and reply to his tickets only once every week or two. There are some things he has to do that I think others should have to worry about instead, but that isn't up to me.