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Originally Posted by Prozac
Could you perhaps break that thought down into a sentence structure I can understand, please? I have read that several times but do not see what you are asking/stating.
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I was trying to ascertain if the argument you were trying to make when you said:
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If such a definition of how much help is too much cannot be determined then throw out the old rule since it is only obstructive to helping the customers of Graal, leading to poor customer service and a bad business practice.
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extrapolated into:
"Rules that (by their nature) depend on the context [of the situation at hand] and, as such, cannot be so clearly defined as you'd like are obstructive and should be thrown out."