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Originally Posted by Curt1zzle
Or, a more likely scenario:
All the emails were taken off the mail server and downloaded to his laptop when he checked it (As they are, unless you enable the option to keep a copy on the server)....
So, even though he can check new mail, he can't attend to old messages or messages he downloaded and haven't read yet. I imagine there is a flux of messages he hasn't gotten around to reading on the laptop yet... and has no way of viewing previous messages.
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Or that. I wasn't really thinking too much into it like yourself.