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Originally Posted by Nappa
Every problem I have gone through I have gone to spark, I have never had to contact one of the lower members, and for the most part except my recent account problem I have gotten a prompt reaction. I DO see what goes on behind the scenes, in fact I have helped Spark and Lance fix servers myself (most recently one that had been taken over). Kind of weird, seeing as they needed my help and gasp, none of the lower pwa were there.
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Just because Spark and other higher staff are able to help, doesn't mean you have to run to them with smaller problems.
Why did they need your help? Perhaps it was because they needed rights or something, I am not sure on specifics, and just because you are aware of what happens on one server, I'm afraid you do not see much of what else happens :-/