X-mas package error maybe
 

I've been a member for 4 months now, and i;ve never really checked what my profile to see what i had, and i just noticed it said x-mas package... and i've recived nothing, i think something may be wrong.

i still never did get the xmas sword, but ive gotten/sold atleast 3 at bomb trade =X

not what i meant, i meant for zone, i never got anything i should have gotten

support.cyberjoueurs.com

no, i need staff members, maybe stefan, but i tried that, its got nothing i can find off it

Submit a ticket. Wait. Problem solved.

X_x i hate being stupid, back to helping plan for furioso then

It has nothing to do with being stupid, whether you are or not, I don't care about.

You asked how to fix this problem, I just told you to use that website I mentioned and submit a ticket, It's quite simple really.

but anyway, ill be on the furioso posts if u have any questions about it

I highly doubt you will always be on the "furioso posts" :asleep:

You have upgraded in October, it didn't include the xmas item pack back then. Where does it say that you have some xmas package?

The logs say that you got one on January the 2nd

i was looking on graalonline.com and it said on my profile, gold supscription 12 months and x-mas package

The subscription history page is pulling up the current description of what you bought rather than what it was at the time you actually purchased it. This is probably because the item code (subscription identifier, or whatever you want to call it) is the same, and it only stores that in your history.

So even though you might've bought "12 months Graal Gold Subscription", it's erroneously showing that it was "packed with Xmas items" because that's what the package currently available on the web site is.


It shows an 'xmas package' in my history even in August of 2001, which is obviously not accurate. I guess it should be changed/fixed, because it can be misleading.

If you actually bought the xmas package, you should see it in your order confirmation e-mail. You could also check the details in your PayPal history if you used that method.

Very useful information.

However, that leads to the question, can seperate IDs be used for the X-Mas packages, just to clear up any confusion like this? I'm not sure how fussy paypal would be about deactivating payment codes, but I assume this would not be too difficult to implement.

well not this sucks, my msn said i had to recreate my hotmail account and now all e-mail i had before is gone T_T that means i lost my graal emails, whick means i cant check at all

this sucks i cant check anything, so i lose the x-mas package i guess, now im mad at msn for its stupidity and for the error accord. ive been on msn everyday and is says i get emails, but now, it show its dead, thats just insain, so i have a lost case here T_T. stefan, if ur reading this, i need to tell u a different e-mail account so i can get the mail and not lose it

You don't need to check your emails, like Ibonic said it is only displaying it wrong for you, and like I said you have not got the xmas package.

ok if u say so, still something still doesnt sound right

I would fix the webpage asap if I were you, that is against Consumer Affairs EUROPA and very misleading.

If you buy something from a registered business, and you send your cash, you expect to get what is written there.

It is correctly displayed when you buy it, so what's the problem? The page that is bugged is when you watch some special profile (still don't know the url) where it is listing what you have bought before. Please don't speak such nonsense when it's about money.

LOL. The guy stated that he purchased a subscription thinking it was an x-mas upgrade special, he said it said that on the website, if it does and he didn't get his things, it is false advertising. Don't talk to me about money Stefan.

hook up with that halloween christmas time special next time it comes around, ^^ .

Like I said, this is probably something that needs fixing with Paypal purchase options and won't be difficult, it just needs to be done.

http://www.graalonline.com/members/subhist.php (after logging in to the web site)

i dont recall ever getting one outside of buying/trading, but im not going to start an argument, its no big deal.

He didn't, what he was saying is that it was listing the xmas package when he watching the subscription history.

Ok cool :D

forgot to post i do know for sure thati bought the 40$ package,Which states it has the X-mas package when i last check(whick was saturday) so maybe there is a problem. i swear, the 40$ one said X-mas package, and thats what i bought. so whats wrong there?

Let me ask you this then - what DATE did you purchase it?

in october, even stefan said so

Yes, I know he did. But you see, back in October - the XMas package didnt even EXIST. The reason that you think it does, is, when you check your subscription log - you see the CURRENT information about the item (which is Xmas Special). If Stefan were to change the information to "LAWL A SUBSCRIPTION" - thats what would show in your logs.

T_T ok then yall need to fix that, u can serisously get people messed up by doing that. Maybe yall just need to put that up seprate and relsease it every christams, then close it after x-mas so that no one can get this mixed up, cause to me, this is starting to sound like a bad deal, but of course this is my oppinion, and im sure no one cares that its an oppinon, but ive seen so much scamming before i came to graal from Runescape, and its sounds to me like its going on here to, but thats just me ranting

Oh I agree, I was just trying to explain to you. In my oppinion, there should be a different package for Xmas Special that is only "showed" during christmas etc.

It said it on mine...
2006-02-22 Graal Classic Membership + 12 months Gold Subscription + VIP Membership! + packed with Xmas items

As you can see I bought it around a year ago. THink of it like math (or programming for you other people). The problem you are conversing about displays like this:

Description = X

X is = current definition of packageto save time

Therefore output on form = current input on seperate site.

If that made any sense

ok, so let me get this straight, just so i understand(and to rant on more XD) u have to buy it again at x-mas, eventhough it was up in october and i purchased it thinking i would get it in December? thats a wacked out system.

Heh, I think I upgraded in november, I thought I was getting one too, oh well :P