Ban of Konidias
 

LOL

Unixmad just globally banned Konidia's for saying Customer support is horrible.

Konidia's Handled all the support tickets alone for 2 months when it first started.


... LOL No wonder customer support is horrible, He globally ban's his free help. That is doing the customer support.


Way to go guys.??? You wanna work on that attitude?

[edit]
Yeah, I recieved this information from konidia's himself. The post was after all deleted. The whole thread actually. I assume you say Bye to me, because you agree that unix will delete this thread, and proceed to ban me for this.

[Chris]
Haha, you said it buddy. :) See ya'll know what's going on here.

[googi]
Well this thread isn't exactly hidden. So whenever he wakes up he'll know. :)
Just having silencing tactic's isn't exactly a good sign.

Interesting. I assume you got this information from Konidias himself?

I wonder what Unixmad's side of the story is.

Anyway. Bye.

inb4lock/globalban/deletefromlife

Hey thats my line

ADAM IS THE MAN ALSO

VIVA LA REVOLUTION!

Unix's silencing tactics would work really well if it weren't for the fact that he's always the last one to find out about the threads that criticize him.

Predictable, I guess.

Konidias has been banned for personal attacks, i will not copy all messages but the last one just show how far he was going.

Konidias speaking about me: "If you're content with your mediocrity then by all means, don't let me stand in your way. "

Konidias has never handled customer support for us for more than a few weeks(4 year ago), we have hired him (and has been paid) and he has given up after only a few weeks saying he can't find motivation and energy to work from home. So when he speak about bad customer support he is probabbly speaking about the poor work he has done 4 year ago replying to support ticket.

All of you that have contacted our customer support known that we do our best to reply very quickly,we reply to support tickets in less than 1 day (including week-end) and we resolve 100% of the tickets when customer reply to our questions.

Customer support hasn't been to good to me but whatever I'm not getting involved with something I could care less about.

What do you mean "by I'm not getting involved with something I could care less about" ?

Also give exemple on how the customer support has not been good to you, it's easy to say something without giving exemple.

I just checked our support database and you have opened only 1 support ticket and it has been managed in 1 day with 4 people involved.

----------------------
January 3, 2006 4:43 pm
Subject: Ancient Bamboo Rod
"I recently wiped my weapon so it would be clean again. It is my one of a kind ancient bamboo rod. The original stats were 10 damage, attacks: phys and cold, dex +2, str +1. When I reset it went to 7 damage, attacks: phys, and dex +1 wis +1. I had this fixed in the past but the weapon was directly edited rather than editing it's arch type. I spoke to Lance and we found the problem. He told me to have Stefan or another high staff member edit the arch type itself so that this does not happen again. Thanks alot."
------------------------
January 3, 2006, 4:43 pm Schlurfy has taken the ticket and asked Björn "you can fix it?"
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January 3, 2006, 6:26 pm Schlurfy replied to you saying:
"We are working on that, please be patien and dont open a new ticket. Thank you."
------------------------
January 4, 2006, 1:42 am dNeonb make a internal comment:
"Someone knows if the stats he gave are correct?
Becasue the arch is:
dam 7
Wis 1
Dex 1 "
-------------------------
January 4, 2006, 5:47 am Lance replyed with a internal comment:
"From his mudaccount before he reset it:

arch bamboorod_wisdom
name Brad's Ancient Bamboo Rod
title of Ogma
slaying faerie,dwarf
Str 1
Dex 2
dam 60
level 20
attacktype 1041
weight 80000
magic 7
last_eat 11
applied 1
identified 1
been_applied 1
end "
---------------------------
January 4, 2006, 7:16 pm dNeonb replied to you with:
Subject: Ancient Bamboo Rod

Fixed.

- Björn (Playerworld & Graal Kingdoms Administration)

Overall, my experience with Graal customer support has been great. They've helped me with various account issues. And have answered any questions I've had; all in a timely manner.

The only thing I can really complain about is that they haven't been able to reset my SQL password for my webhosting (which hasn't really bothered me .... yet).

....

To finish about Konidias he will be banned for the week-end only and we will give him a warning. Next time it will be a permanent ban.