is their a reason?
 

Is their a reason we pay for services, and to be helped out, and play the game without something interrupting us?

Graal Translation:
Plx I need my psswd change n i dun evrythin i can 2 get email change, i pm forum stefan spark sprt desk graalsite, plx y it not work kan some1 plz help me? ok thx u vry much ^^

.....
My question is:
What do I have to do to get help around graal?

Reading the forum rules would be a great start.

If I've interpreted your blather properly, you've already done what you need to do. Now, wait for a response.

Every support ticket was replied to only a couple of hours ago. So either there has been a response, or there is an element of impatientness.