Graal Forums - Locked Improvment Thread on Service

Graal Forums (https://forums.graalonline.com/forums/index.php)

- Future Improvements (https://forums.graalonline.com/forums/forumdisplay.php?f=10)

- - Locked Improvment Thread on Service (https://forums.graalonline.com/forums/showthread.php?t=45021)

Locked Improvment Thread on Service

Thyme locked a thread regarding customer service. Why? Because he didn't like somones attitude. This is a buisness, and we pay for it. Graal might as well charge 10 bucks extra if they want customer service because it seems you guys just want money, and only respond to it. I will say now, after Thymes thread I will never reupgrade my account or anyone elses again. That is a bad example of how to run customer service or anything else. See thread here:http://forums.graal2001.com/forums/s...threadid=45016

Ah yes, when I have signed up for other online games, their admins and support always said things like "And I want you to curl up and die, because not everything in the universe revolves around you." Go Graal.

Re: Locked Improvement Thread on Service

Quote:

Originally posted by MadWolf
Tyhm locked a thread regarding customer service. Why? Because he didn't like someone's attitude. This is a business, and we pay for it. Graal might as well charge 10 bucks extra if they want customer service because it seems you guys just want money, and only respond to it. I will say now, after Tyhm's thread I will never reupgrade my account or anyone else's again. That is a bad example of how to run customer service or anything else. See thread here:http://forums.graal2001.com/forums/s...threadid=45016

Ah yes, when I have signed up for other on-line games, their admins and support always said things like "And I want you to curl up and die, because not everything in the universe revolves around you." Go Graal.

Support on other games are employees paid by there employers. Tyhm (you spelled it wrong, its pronounced like "Tim" as well) is a volunteer, not a paid employee, so are most, if not all of the staff on Graal. The players basically make Graal. If you want to pay 10-15 a month for things EQ, and UO, Get tech support and service, and things of that nature, more power to you. You are just upset because you cannot get what you get on Graal for the same price elsewhere.

I took the liberty of correcting your spelling errors. You can thank me later.

Re: Re: Locked Improvement Thread on Service

Quote:

Originally posted by Falados

Support on other games are employees paid by there employers. Tyhm (you spelled it wrong, its pronounced like "Tim" as well) is a volunteer, not a paid employee, so are most, if not all of the staff on Graal. The players basically make Graal. If you want to pay 10-15 a month for things EQ, and UO, Get tech support and service, and things of that nature, more power to you. You are just upset because you cannot get what you get on Graal for the same price elsewhere.

I took the liberty of correcting your spelling errors. You can thank me later.

So, if I pay 14 bucks a month for EQ, and 14 bucks a month for Graal... I get nothing from Graal? I can see how that works, not. Maybe Stefan and Unixmad need to find another way to make money, because I can see it's not going to good use.

IF anyone sees this, and cannot find the thread I am regarding to, it is because Stefan or another Administrator deleted it. Go Graal.

You don't know the context, so don't assume that Tyhm's actions were unjustified. And if you still want to complain despite this ignorance, did it via a medium other than forum posts.