No section for ban appeal?
 

I was finally able to connect to the servers. but it shows i'm banned from era. this ban took place quite some years ago, maybe 3 or 4? I believe it was for harrassment. is there any way i could get this ban lifted? it's been an awfully long time.

support.toonslab.com

There are no sections on the forums for appealing bans as it is against the rules to discuss bans here. Please contact support on the link posted above by user Fowlplay4.