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-   -   Player Relations / Support Center (https://forums.graalonline.com/forums/showthread.php?t=87404)

cyan3 11-14-2009 09:37 PM

Quote:

Originally Posted by Nataxo (Post 1538341)
Trials cant submit tickets...

I personally think they should.

I agree, every player trial or not should be allowed to receive support from the staff members.

cbk1994 11-14-2009 10:07 PM

Quote:

Originally Posted by DustyPorViva (Post 1538343)
Hmm, so why does it open every time you log on?

It wasn't supposed to. It was until last night, when it was reported to me.

Heh, I had no idea it opened every time because it only opened the first time for me due to a bug. It's fixed now (it was only supposed to open the first time you log on).

Quote:

Originally Posted by cyan3 (Post 1538346)
I agree, every player trial or not should be allowed to receive support from the staff members.

They should be able to receive support, yes, but players were abusing trial accounts to spam the support center. Trials can still PM staff members to receive support, though I understand that that's not as easy/simple.

Quote:

Originally Posted by Nataxo (Post 1538344)
When they click on "Submit Ticket" they can write and everything but they cant chose a department. And when you try to submit it it tells you to chose a department but you cant :'(

It shouldn't even let you write the ticket, I'll fix that.


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