:)

That isnt really an improvement.

Dude. Let's face it. You're mad because you got removed from FAQ and think that FAQ's are still necessary. Its understandable that you don't like the new system.

I really don't care about FAQ. You can ask Gabe I wasn't as active as I was and I only got asked a couple questions even when I was active. 1 EC for every 7 Hours isn't something to get upset about considering if I wasn't on FAQ tag I could earn 10 EC in an Hour if I did events.

The new system is a rushed system. I see that it has great prospect to fail.

Staff check it now but wait until it becomes a chore for them then they will get lazy and do it as little as possible.

exactly what I was thinking. you can ignore a ticket just like you can ignore a PM. it doesn't change much.

I don't see why all of a sudden the staff are so eager to help solve player's problems simply because a new system was made. it makes you think what their real attitude towards player support was before this ticket system. it's pretty clear to me though.

I see where you are going. Its exactly the same thing, but Im guessing the question will get answered either way. I think they made it so they dont gotta keep opening and closing a pm with the same question. Eh I dunno.

you totally need to teach me the how-to ! :o

I need ECs for an instrument

It is different. PM is a personal message.
Ticket goes to all staff members who have access to it, meaning a lot.
And its not only for player problems, its for a whole range of issues.
I sent a ticket and mav and sales fixed the glitch that i reported, within 2 days.

This is normal. Watch though, it will change to a couple more days, then a few more. Then it won't get fixed or answered even.

Okay, this argument makes no sense.

This new system is much better. Anyone who disagrees is just wrong. It's more professional, more organized, and ensures a better chance that someone will address your problem.

Listen, regardless of what kind of support system you have - staff members get lazy/burnt out on a regular basis. It's a volunteer position, and once most realize that the staff powers and "prestige" isn't what they expected, they bail out. Some just move on. If a staff member is doing his job for the right reasons, he'll address as many problems as he can with the support system. If he's not addressing problems (read: doing his job), he should be removed and replaced with someone who wishes to actually do the job for the right reasons.

The problem of laziness has nothing to do with what support system is used on a server. And besides, as I said before, this new system gives you a better chance to get an answer, even if most people ARE lazy. So what the **** are you complaining about?

By your logic - Because [staff member(s)] will become lazy, we should stick to an old, dated, unprofessional, and ****ty system to solve problems.

Maybe we just shouldn't hire anyone at all -- that way we don't have to risk dealing with the possibility of someone not doing their job.

Their argument is:
The New System is not significantly better than the old.
It may be more organized, but that's the only advantage they see it providing.
In other words, its not the "ace-in-the-hole" for the Administration team, or some new function that's going to revolutionize their performance in any way shape or form.

Which for the most part, is true. Also, I highly doubt that there will be penalties for not "checking" your messages. Now if that were the case, there might be more to this new center than meets the eye.

Any who, like I said before, this "Support Center" really isn't impacting the game enough to have been spoken about this long. Someone close this thread.

Btw. PMs are not logged, this system is logged.

Trials cant submit tickets...

I personally think they should.

Hmm, so why does it open every time you log on?

When they click on "Submit Ticket" they can write and everything but they cant chose a department. And when you try to submit it it tells you to chose a department but you cant :'(