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-   -   A change in the way to get Account Support! (https://forums.graalonline.com/forums/showthread.php?t=57325)

matt8891 01-27-2005 07:21 AM
1) Will support tickets be answered via Support Center or e-mail?
2) Will old support tickets be answered now or must we submit them again? x_x

HoudiniMan 01-27-2005 01:53 PM
Quote:
Originally Posted by matt8891
1) Will support tickets be answered via Support Center or e-mail?
It e-mails you when a staff member replies to your ticket.


Quote:
Originally Posted by matt8891
2) Will old support tickets be answered now or must we submit them again? x_x
The oldest ticket in queue for General Questions or Playerworlds is 19 days old. If you submitted your ticket more than 30 days ago and haven't recieved any reply, you might want to try making another one.

If in doubt, just make another ticket, it is easy to close duplicates.

Spark910 01-27-2005 02:15 PM
Quote:
Originally Posted by Curt1zzle
Or, a more likely scenario:

All the emails were taken off the mail server and downloaded to his laptop when he checked it (As they are, unless you enable the option to keep a copy on the server)....

So, even though he can check new mail, he can't attend to old messages or messages he downloaded and haven't read yet. I imagine there is a flux of messages he hasn't gotten around to reading on the laptop yet... and has no way of viewing previous messages.
Partly, I was checking them as my laptop went off - although also I don't want copies of e-mails on this computer. But, like I said, I was going to transfer it anyway so it makes no difference, may as well be now.

pacMASTA 01-27-2005 02:41 PM
Quote:
Originally Posted by Darlene159
Paypal keeps a history of all your transactions, just look in the history
;)

It auto clears every year well atleast mine does and i dont know how to change it so my recipts are disopearing !pissed!

matt8891 01-27-2005 03:46 PM
Quote:
Originally Posted by HoudiniMan
It e-mails you when a staff member replies to your ticket.




The oldest ticket in queue for General Questions or Playerworlds is 19 days old. If you submitted your ticket more than 30 days ago and haven't recieved any reply, you might want to try making another one.

If in doubt, just make another ticket, it is easy to close duplicates.
Thank you ^_^

matt8891 01-30-2005 05:16 PM
I still haven't gotten my ticket answered. =x

Darlene159 01-30-2005 05:19 PM
Quote:
Originally Posted by pacMASTA
It auto clears every year well atleast mine does and i dont know how to change it so my recipts are disopearing !pissed!
Uh, I can go all the way back to when I signed up for paypal, I dont see why yours would be different

matt8891 01-30-2005 05:22 PM
Quote:
Originally Posted by pacMASTA
It auto clears every year well atleast mine does and i dont know how to change it so my recipts are disopearing !pissed!
Be careful when you clean out your e-mail account in which your account is signed up with. You've most likely deleted the e-mail thinking it was'nt anything important.

Spark910 01-30-2005 05:36 PM
Quote:
Originally Posted by matt8891
I still haven't gotten my ticket answered. =x
When was it posted, and who to?

matt8891 01-30-2005 05:43 PM
Quote:
Originally Posted by Spark910
When was it posted, and who to?
It was posted 3-4 days ago, to Unixmad. He's the only whom can help me with this...I think. I'll post it again but to you(accounts), and please check it, whenever.

Mitch 02-23-2005 08:11 AM
I still wouldn't mind a response from that e-mail I sent you months ago. That might be a change in the way to get account support.

Spark910 02-23-2005 02:45 PM
Quote:
Originally Posted by Mitch
I still wouldn't mind a response from that e-mail I sent you months ago. That might be a change in the way to get account support.
Did you read the thread you replied to?
Even if you didn't, did you read the attention seeking red text?

D4rKv310c1ty 02-25-2005 01:23 AM
Yeah, I like the whole support center thing.. But lets say your account was being scammed and they changed the pass of your e-mail account AND Graal one? How could you prove its your account? Maybe a stained to that account secret question and answer? so thats not changeable...

Darlene159 02-25-2005 02:05 AM
Quote:
Originally Posted by D4rKv310c1ty
Yeah, I like the whole support center thing.. But lets say your account was being scammed and they changed the pass of your e-mail account AND Graal one? How could you prove its your account? Maybe a stained to that account secret question and answer? so thats not changeable...
Make a support ticket with proof that the account belongs to you...IE paypal ID# on the receipt

Spark910 02-25-2005 07:18 PM
Quote:
Originally Posted by Darlene159
Make a support ticket with proof that the account belongs to you...IE paypal ID# on the receipt
Yeah, the 17digit ID number, for paypal (not just the 5 digit one).


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