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Graal Forums (https://forums.graalonline.com/forums/index.php)
-   Graal Main Forum (English) (https://forums.graalonline.com/forums/forumdisplay.php?f=4)
-   -   Graal v6 Open Beta (https://forums.graalonline.com/forums/showthread.php?t=134260699)

DustyPorViva 10-05-2010 10:07 PM
Quote:
Originally Posted by xAndrewx (Post 1604336)
So how would you approach the matter?
Consistent support actions.
http://i55.tinypic.com/11qk4d3.jpg

fowlplay4 10-05-2010 11:01 PM
1 Attachment(s)
Graal needs a button, or a page that players will be able to find when they need support for the game.

The site was actually updated and removed the support option but clicking Help still sends you to http://support.graalonline.com/kingdoms/support/ which still points you in the direction of a non-existant supportdesk but support.graalonline.com should re-direct to contact page anyway though. Props for that change.

I have to give this information to players who need global help, if they can't find the information on the website.

Quote:
For account specific support (Forgot password, etc.):

[email protected]

For general server support (Server-specific bans, etc.):

[email protected]

Graal Contacts can be found here:

http://forums.graalonline.com/forums...cement.php?f=4
A Support button could be easily added to the Start Taskbar, and could pop up that information in a GUI.

PepperTheCat 10-05-2010 11:03 PM
Quote:
Originally Posted by fowlplay4 (Post 1604358)
A Support button could be easily added to the Start Taskbar, and could pop up that information in a GUI.
I agree, it's a major problem. When Chris Vimes was manager of Era he used to have a page at support.graalcenter.org that listed contact info and helped with common problems (e.g. sound not working). Some form of support really needs to be added to the task bar or the server list.

xAndrewx 10-05-2010 11:30 PM
Yeah, Era has a support center too which is fab.

Dnegel 10-06-2010 12:08 AM
Quote:
Originally Posted by PepperTheCat (Post 1604361)
I agree, it's a major problem. When Chris Vimes was manager of Era he used to have a page at support.graalcenter.org that listed contact info and helped with common problems (e.g. sound not working). Some form of support really needs to be added to the task bar or the server list.
Who are you?
http://oi35.tinypic.com/2emz8n6.jpg

Crono 10-06-2010 12:47 AM
Quote:
Originally Posted by PepperTheCat (Post 1604361)
I agree, it's a major problem. When Chris Vimes was manager of Era he used to have a page at support.graalcenter.org that listed contact info and helped with common problems (e.g. sound not working). Some form of support really needs to be added to the task bar or the server list.
speaking in third person like a boss i see

jkldogg 10-06-2010 01:17 AM
Quote:
Originally Posted by fowlplay4 (Post 1604358)
stuff
Love the attached pic. =]

lol @ you saying lol
lol @ useless

Haha. ^^

Herb_P2P 10-06-2010 03:40 AM
Ya im sticking to v5

jkldogg 10-06-2010 03:43 AM
v6 is a lot better for windows 7 64bit, but it uses a lot of CPU at times

xAndrewx 10-06-2010 08:32 AM
Quote:
Originally Posted by Crono (Post 1604403)
speaking in third person like a boss i see
Haha- how'd you know it's him? :p

jkldogg 10-06-2010 09:32 PM
bug:

on era, if you're updating, installing, or uninstalling a program era will freeze/crash

Tigairius 10-06-2010 10:15 PM
Quote:
Originally Posted by Herb_P2P (Post 1604428)
Ya im sticking to v5
Not sure if you realize, but comments like this actually don't improve the client. Keep in mind, switching to v6 won't always be a choice, and it will be forced eventually.

fowlplay4 10-06-2010 11:18 PM
Quote:
Originally Posted by Tigairius (Post 1604555)
Not sure if you realize, but comments like this actually don't improve the client. Keep in mind, switching to v6 won't always be a choice, and it will be forced eventually.
Another important thing to consider is that the client is a ****ing beta client. Yes I did have to that much emphasis into it.

jkldogg 10-07-2010 12:05 AM
bug:

when double clicking the graal icon in the tray menu, PM doesn't open like in v5 :[

Jiroxys7 10-07-2010 01:25 AM
Quote:
Originally Posted by jkldogg (Post 1604587)
bug:

when double clicking the graal icon in the tray menu, PM doesn't open like in v5 :[
post it here
http://forums.graalonline.com/forums....php?p=1604560


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